Refund Policy

Last updated: 6 May 2026

Thank you for shopping with Sticksense. This Return and Refund Policy explains how refunds are handled for our digital products, downloads, setup files, guides, and related digital services.

By purchasing from Sticksense, you agree to this policy.

1. Digital Product Policy

Sticksense sells digital products. This means no physical item is shipped.

After purchase, customers may receive access through:

  • A download link
  • Email delivery
  • Digital file access
  • Setup instructions
  • Digital setup guide
  • Product support information

Because our products are digital and can be accessed immediately after purchase, refunds are limited once a product has been delivered, downloaded, opened, accessed, or used.

2. Change of Mind Refunds

We do not offer refunds for change of mind once a digital product has been delivered or accessed.

This includes, but is not limited to:

  • Accidental purchase
  • No longer wanting the product
  • Choosing the wrong product
  • Not reading the product description before purchasing
  • Not understanding that the product is digital
  • Changing your setup after purchase
  • Deciding you no longer need the file

Please carefully read the product description, compatibility notes, and setup requirements before placing your order.

3. Download or Access Issues

If you do not receive your download link or access email, please contact us and we will help resolve the issue.

Before contacting us, please check:

  • Your spam or junk folder
  • The email address used at checkout
  • Whether payment was successfully completed

For support, email:

reubenshinerossi@gmail.com

Please include your:

  • Order number
  • Checkout email address
  • Short description of the issue

4. Faulty or Incorrect Digital Products

If there is a genuine issue with your digital product, we may offer a suitable remedy depending on the situation.

This may include:

  • Re-sending the download link
  • Providing setup assistance
  • Replacing the file
  • Providing an updated file
  • Offering a refund where required by law

Customers are entitled to remedies where consumer guarantees are not met under Australian Consumer Law, and those rights cannot be removed by a store policy. The ACCC explains that consumers may be entitled to a repair, replacement, refund, or cancellation when a product or service does not meet consumer guarantees.

5. Refunds Will Usually Not Be Provided For

Refunds will generally not be provided where:

  • The product has already been downloaded or accessed
  • The customer changed their mind
  • The customer entered the wrong email address
  • The customer failed to read the product description
  • The customer expected a physical product
  • The customer’s device, software, firmware, platform, or setup is incompatible
  • The customer does not follow the provided setup guide
  • A third-party platform, game, device, or software update affects compatibility
  • The customer expected guaranteed results or performance outcomes

However, this does not limit any rights you may have under Australian Consumer Law.

6. Compatibility Responsibility

Customers are responsible for checking product requirements before purchase.

Product performance and compatibility may depend on

  • Device setup
  • Controller settings
  • Software version
  • Firmware version
  • Platform settings
  • Game updates
  • Third-party tool updates
  • User configuration

Sticksense does not guarantee that a digital product will work with every setup, device, platform, or future software update.

7. No Guaranteed Results

Sticksense does not guarantee specific gameplay results, rankings, performance outcomes, wins, statistics, or competitive advantages.

Our product descriptions explain the intended purpose and setup focus of the product. Results may vary depending on user settings, device setup, platform changes, and personal preference.

8. Duplicate Orders

If you accidentally place a duplicate order for the same product, contact us as soon as possible.

We may review duplicate purchases on a case-by-case basis, especially where the duplicate product has not been downloaded, accessed, or used.

9. Processing Approved Refunds

If a refund is approved, it will be processed back to the original payment method where possible.

Processing times may vary depending on your bank, card provider, payment gateway, or Shopify payment settings.

10. How to Request Support or a Refund Review

To request support or ask for a refund review, contact us at:

Email: reubenshinerossi@gmail.com
Phone: +61 478 517 571

Please include:

  • Your full name
  • Order number
  • Email used at checkout
  • Product purchased
  • Description of the issue
  • Screenshots or error messages, if relevant

11. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer rights you may have under Australian Consumer Law.

Australian consumers have automatic consumer guarantees when buying products or services, including online purchases. The ACCC states that online purchases still come with consumer guarantee rights against the seller.

12. Policy Updates

We may update this Return and Refund Policy from time to time. Any updates will be posted on this page.

13. Contact Us

For questions about this policy, your order, or your digital product, please contact:

Sticksense
Email: reubenshinerossi@gmail.com
Phone: +61 478 517 571