Sticksense FAQ

After checkout, your access details are sent to the email address used at purchase. Check your inbox, promotions tab and spam folder. If you still cannot find it, contact Sticksense support.

No. Sticksense Aim is a digital product for Cronus Zen users. There is no physical shipping required. You will need your own compatible Cronus Zen device and controller setup.

No physical shipping is required for the digital product. Access is handled digitally using the details connected to your order.

Contact support with your order details so the team can review your purchase and help with access where possible. Use the support page for the fastest path.

Yes. Public guides are available on the Sticksense tutorials page, including setup resources and beginner-friendly information.

Yes. Sticksense is made for users who already have, or plan to use, a Cronus Zen device. The digital product does not include the hardware device itself.

You should have a Cronus Zen, a compatible controller, the required USB cables, access to Zen Studio, and your Sticksense digital access details. You can also follow the Cronus Zen BO7 setup guide.

Updating your device and using the correct software version can help prevent setup issues. Always follow the official Cronus Zen and Zen Studio instructions for firmware and software updates.

Yes. Sticksense is designed with guided setup in mind. New users should read the setup guides carefully and work through each step slowly.

You can start with the tutorials page or visit the dedicated BO7 Cronus Zen setup guide.

Zen Studio is the software used by Cronus Zen users to manage device setup, slots, configuration and script-related workflows. Always use the current official software guidance from Cronus.

Common causes include a charge-only USB cable, outdated software, incorrect port connection, driver issues or the device not being in the required mode. Start by checking your cable and following official Cronus troubleshooting steps.

A device slot is a selectable position used to load and manage compatible configurations on the Cronus Zen. Make sure you save changes correctly before testing.

Some setup and configuration steps are handled through Zen Studio, while in-game and controller feel may also depend on your BO7 settings. Read the BO7 settings guide for tuning help.

Check your cable, confirm the device connects properly, restart Zen Studio, review the setup guide and note any error messages. Then contact support with your order and setup details.

Settings depend on your controller, sensitivity, play style and personal preference. Start with a stable baseline and make small changes. The BO7 settings guide is a good place to begin.

Smoothing generally refers to how responsive or gradual certain controller adjustments feel. Lower or higher values can change how sharp or soft the result feels, so small adjustments are best.

No single setting is perfect for everyone. The best setup depends on your sensitivity, controller, connection, monitor, game settings and how you prefer the controller to feel.

You can use another setup as a starting point, but you should test and tune values for your own controller and play style. Small changes usually work better than large jumps.

No. Sticksense provides digital setup resources and controller-focused configuration support. Always follow the rules of the game, platform and any services you use.

Check your spam, junk and promotions folders first. If it is still missing, contact Sticksense support with your order details.

Start with the USB cable, USB port, Zen Studio version and device mode. A data-capable USB cable is important because some cables only charge and do not transfer data.

Return to a basic setup, check your BO7 controller settings, then make small adjustments one at a time. Avoid changing many values at once because it makes troubleshooting harder.

Controller feel can be affected by sensitivity, deadzone, connection type, firmware, in-game settings and your display setup. Use a stable baseline and test changes carefully.

Use the tutorials page first, then contact support with your order details, device information and a clear description of the issue.

Refund terms for digital products are explained on the refund policy page. Read the policy before purchasing so you understand how digital access is handled.

You can contact Sticksense through the support page. Include your order details and a clear explanation of what you need help with.

Include your order email, device details, Zen Studio issue if relevant, controller type, what step you are stuck on and any error message you see.

Support can help guide you toward the correct resources and troubleshoot access or setup questions. For step-by-step help, start with the tutorials page.

Contact support with your order information. The team can review your purchase and help with access where possible.